Community Guidelines

by | May 29, 2025

Community Guidelines for Soulmate App

Effective Date: May 28, 2025
Website: https://mysoulmate.app/

Soulmate is an app designed to provide users aged 18 and older with an AI Soulmate for text-based conversations, offering companionship, entertainment, or general guidance in a safe, respectful, and lawful environment. Users do not chat directly with each other; all interactions are with the AI Soulmate. These Community Guidelines outline acceptable behavior and content to ensure a positive experience for all users.

1. Respectful and Lawful Behavior

  • Treat the AI Soulmate respectfully and honestly in all text-based interactions.
  • Do not engage in harassment, bullying, or discriminatory behavior in your interactions with the AI Soulmate, including content based on race, religion, gender, sexual orientation, disability, or other protected characteristics.
  • Be truthful in your profile and interactions with the AI Soulmate. Misrepresenting your identity or intentions is prohibited and may violate applicable laws.
  • By using the App, you agree to comply with all applicable laws in the UK, US (e.g., CCPA, COPPA, FTC Act), Canada, Australia, and other jurisdictions. We recommend consulting a legal professional to ensure your use complies with these laws.

2. Appropriate Content

Text-based content in profiles and AI chat must be appropriate and free of:

  • Sexually explicit language or suggestive material.
  • Violence, hate speech, or offensive language.
  • Illegal or immoral content, including promotions of illegal activities (e.g., fraud, scams).

Since users only interact with the AI Soulmate, there is no public sharing of personal contact information with other users.

3. Safety and Fraud Prevention

  • Do not use the App to engage in fraudulent activities, such as scams, phishing, or financial exploitation.
  • Report suspicious behavior, technical issues, or suspected underage use immediately by emailing [email protected].
  • You should exercise caution when sharing sensitive information with the AI Soulmate.

4. Misuse Disclaimer

  • Misuse of the App, including but not limited to harassment, fraud, or sharing illegal/immoral content in text-based chats with the AI Soulmate, is strictly prohibited.
  • You are solely responsible for your actions and text-based interactions with the AI Soulmate. You agree to indemnify and hold harmless Soulmate, its affiliates, and OpenAI from any harm, loss, or damages resulting from your misuse.
  • Illegal or immoral use may result in immediate account termination and reporting to law enforcement authorities in the UK, US (e.g., per FTC or state laws), or other jurisdictions, as required by law.

5. Reporting Violations

  • If you encounter technical issues, suspect inappropriate AI responses, or suspect underage use, email [email protected] with details (e.g., AI chat content, account details).
  • We review reports promptly and may suspend or terminate accounts for violations.
  • Where required, we will report illegal activities (e.g., fraud, harassment, suspected underage use) to law enforcement authorities in the UK, US, or other jurisdictions.

6. Consequences of Violations

Violations of these Guidelines may result in:

  • Removal of offending content.
  • Temporary or permanent account suspension.
  • Reporting to law enforcement for illegal activities, including suspected underage use.

We reserve the right to take action at our discretion to protect our community and ensure lawful operation.

7. Accessibility

We are committed to making the App accessible to all eligible users, including those with disabilities. The App’s text-based AI Soulmate chat interface supports screen readers (e.g., VoiceOver on iOS, TalkBack on Android) to comply with accessibility standards like WCAG 2.1. Contact [email protected] for accessibility support.

8. Contact Us

For questions or to report violations, contact: